Report a Fault — In A Nutshell

Your details

So we can follow up with you on this fault

Full name *

Please enter your name

Email *

Please enter a valid email

Cell number *

Please enter your cell number

Business unit / department (optional)

What needs attention?

Tell us exactly what and where

Room or area *

Please select a room or area

Item or system affected *

Please select an item

Describe the problem *

Please describe the problem

How urgent is this?

This determines how quickly a contractor is dispatched

🟢 Low Can wait 5 days

🟡 Medium Next business day

🟠 High Within 4 hours

🔴 Critical Within 1 hour

Add a photo — optional but helpful

A photo helps the contractor arrive prepared

Tap to take a photo or choose from gallery

Your report goes to two people simultaneously: John Roberts at In A Nutshell, and the contractor responsible for this item. You'll receive a confirmation with a reference number.

By submitting this form you consent to In A Nutshell collecting and using your personal information to process this fault report, in accordance with our Privacy Policy and POPIA compliance notice.

Fault report submitted

FR-2026-0001

John and your contractor have been notified. Keep your reference number — you can use it to follow up.

Report received and logged

John Roberts notified

Contractor notified automatically

Contractor will confirm ETA shortly